Understanding the Cultural Competence Process

Cultural Competence Frameworks This synopsis, compiled by the Office of Minority Health, provides multiple frameworks for understanding key concepts and stages of cultural competence, as well as specific guidelines and strategies for implementing culturally competent care.


Web-based Trainings

National Center for Cultural Competence Distance Learning (NCCC): The NCCC offers several web-based training curriculums, vignettes, and webinars. These resources can be completed individually or within a work unit to improve processes and enhance services. Access to these resources requires registration, but no costs are associated.

Center for Linguistic and Cultural Competency in Health Care (CLCCHC): This site, sponsored by the U.S. Department of Health & Human Services – Office of Minority Health offers free webinars, videos, and resources for healthcare professionals, as well as detailed instructions for implementing the CLAS Standards. You must register on their site for these resources. By registering, you can also sign up to receive their e-newsletter, which delivers information about new resources and topics straight to your inbox.


Community Resources

Multiethnic Advocates for Cultural Competence (MACC): MACC is a Columbus-based organization providing multiple resources and training specifically aimed towards healthcare services. The mission of MACC is “to enhance the quality of care in Ohio’s health care system and to incorporate culturally competent models of practice into the systems and organizations that provide services to Ohio’s diverse populations.” In addition to the resources listed on MACC’s website, MACC offers cultural competency trainings, based on the CARE Model. These trainings, which are eligible for CEU’s, are offered throughout the year and can be done at a specific organization upon request.

YWCA of Columbus: The YWCA of Columbus’ Racial Justice Program has developed a highly interactive series of award-winning seminars to improve workforce performance and foster teamwork across a diverse group of employees. The Race and the Workplace seminars have helped organizations across our community develop a positive work culture that supports inclusion—opening the door to honest, productive conversations about bias and preferences rooted in race and culture. They offer various seminars, and a facilitator training to help develop cultural competency champions in the workplace.

Consumer & Community Advocacy Groups: The National Office of Minority Health compiled a review of current cultural competency resources, policies, and practices. This section of the report highlights the various minority consumer and community advocacy groups. Most of the resources in this listing are national organizations. You should check to see if there are any local chapters of these groups, or use this list to generate ideas of other local groups you can collaborate with for training or information.

Individual Self-Assessments

National Center for Cultural Competence Self-Assessment Series: NCCC offers several self-assessments for both personnel and organizations, and some are targeted to workers or organizations working with specific populations. Please note that self-assessment is an ongoing process, not a one-time occurrence. Organizations and individuals should use these tools to assess individual and collective progress over time.

Making Training More Effective

Experiential Training Guide: This resource, developed by Michigan State University, provides tips and
activities to help structure formal or informal training opportunities to be experiential in nature.
Experiential training is essentially learning by doing, and this resource provides ideas for reflective
exercises to ensure that your training will better resonate with your audience.