These terms and definitions have been compiled as a reference tool to ensure that CLC conversations and trainings use a common language. It may be a good idea at the start of any training, informal or formal, to review this glossary and discuss these definitions. You may have terms you want to add to this list—please contact the moderator with the term and cited definition.


These exercises can be conducted as part of regular meetings or staff activities to create a learning environment that encourages conversation and continuous reinforcement of cultural and linguistic competencies.

Diversity Exercises

Observing Privilege : The goal of this activity is to examine unearned privilege based on race, gender, sexual orientation, religion, ability, etc. This activity, ideally performed with groups of 15 people or more, is helpful for groups to discuss privilege and recognize the unspoken or unseen diversity within their workgroup.

The Dividing Line: This activity identifies and highlights the diversity of opinions within a group. It is a useful exercise for challenging the assumptions of individuals regarding age, gender, and ethnicity. This activity can be conducted with groups of any size, and the time length can be adjusted according to what is available

Diversity & Inclusion Icebreakers: These icebreaker activities are excellent for introducing new groups to each other and identifying similarities and differences among group members. These activities can be done with  groups of any size, and are usually limited to 15 minutes, depending on the size of the group.


Articulating learning objectives for all levels of the organization including board members, management teams, program staff, support staff, and volunteers helps ensure learning and development is targeted and efficient.

Learning Objectives

Learning Objectives: This resource provides some suggested learning objectives for organizations wishing to purchase a curriculum or training. You may incorporate these learning objectives into your evaluation of a  curriculum, or include them in the language of an RFP you may issue for this service.


Use these worksheets and activity suggestions to identify capacity-building needs and enhance professional development opportunities for all individuals in your organization.

Employee Development

Individual Development Plan Template: This form can be used to help individual employees and their supervisors (or mentors) identify professional development goals and activities to increase their cultural and linguistic competence.

 Lunch & Learn Program: A Lunch & Learn program is a simple, informal training series scheduled during the lunch hour. This guide provides several suggestions for topics that can assist with professional and personal development, foster conversations around cultural and linguistic competency, and highlight diversity within organizations.

Multicultural Awareness-Knowledge-Skills Survey: This survey, included in a Cultural Competency Resource Kit developed by Magellan Health Services, can be used to assess individual awareness and knowledge of multicultural issues when providing direct client services. Use this survey tool to identify opportunities or needs for continued learning, and to assess CLC learning progress over time. Organizations or work teams may wish to modify these questions to be more reflective of their specific needs and trainings.