CULTURAL COMPETENCE IN CLINICAL CARE

CULTURAL COMPETENCE IN CLINICAL CARE

Cultural Competence in Clinical Care: Provides an overview of the importance of cultural competence in healthcare service delivery, general strategies for providing culturally competent care, and links for additional resources.

General Cross-Cultural Communication Tips: This resource provides a general overview for working with individuals from other cultures. Also provides sample questions to elicit the individual’s health beliefs and expectations for care/treatment.

Cultural Tip Sheets

These Cultural Tip Sheets will provide some general points about working with specific cultural groups. However, remember to avoid generalizations and always ask questions!

TRANSLATION SERVICES

Translation Services

Working with Interpreters: This resource provides a general overview of how to interact with clients requiring an interpreter. Includes tips on using interpreters in person or over the phone.

PLAIN LANGUAGE GUIDELINES

Plain language ensures that people can easily understand materials, with the hope that this understanding will increase access to and effectiveness of services.

PLAIN LANGUAGE GUIDELINES

Plain Language Checklist: a brief desk reference to check your written materials against the Plain Language Guidelines.

National Institute of Health (NIH) Training Curriculum for Writing in Plain Language: five online, self-paced lessons covering how to prepare documents within the Plain Language Guidelines (includes a certificate of completion at the end).

COMMUNITY ENGAGEMENT STRATEGIES

Leveraging Community Partnerships: This resource, published by the Robert Wood Johnson Foundation, provides key tips and process overviews for engaging diverse stakeholders in program development and improvement.

PROGRAM AND PERSONNEL ASSESSMENTS

Service Provider Self-Assessment: This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity and cultural competence in human service settings. It includes an assessment of the physical service environment, communication styles, and personal values while providing concrete examples of the kinds of values and practices that foster a respectful environment.