Cultural Resources

Cultural Broker: A Cultural Broker is defined as a person who acts as “a go-between, one who advocates on behalf of another individual or group.” This presentation, produced by the National Center for Cultural Competence, identifies the benefits of cultural brokers to internal and external program stakeholders and considerations for implementing a cultural broker program. The references included in this presentation can provide additional, fuller information about the development and use of cultural brokers in a service delivery setting.

Disability Awareness Sensitivity Training: This presentation, provided by the National Council for Support of Disability Issues (NCSD), provides information for working with individuals with disabilities, appropriate accommodations, and employment recruitment strategies. The NCSD website, included in this presentation, has additional resources that may be helpful.

The National LGBT Health Education Center: The National LGBT Health Education Center provides educational programs, resources, and consultation to health care organizations with the goal of optimizing quality, cost-effective health care for lesbian, gay, bisexual, and transgender (LGBT) people.

Dimensions of Culture: This website provides various resources to facilitate cross-cultural communication for healthcare professionals. Provides information, tools, and resources for working with specific cultural groups.

Language and Communication

Greeting Clients: The National Center for Cultural Competence (NCCC) believes that staff require organizational support to develop the attitudes, behaviors, skills, and knowledge necessary to serve families in culturally and linguistically competent ways. This article provides some helpful tips and checklists for ensuring a comprehensive quality experience for your clients.

Language Services: This article, Providing Language Services in Small Health Care Provider Settings, details best practices of small healthcare organizations.

Health Literacy

Health Literacy: Health literacy is defined as the degree to which an individual has the capacity to obtain, communicate, process, and understand basic health information and services to make appropriate health decisions. This site, sponsored by the Center for Disease Control (CDC).