Designing a supportive, multicultural work environment is critical to ensure the sustainability of your cultural competence capacity-building plan. By creating an internal culture of inclusiveness, organizations will model and communicate their emphasis on providing culturally and linguistically appropriate services to all stakeholders, internal and external.

Creating a Multicultural Environment was selected for inclusion because of the findings identified in the 2012 Division of Family and Community Health Services (DFCHS) Cultural and Linguistic Competence Survey Assessment Data Report. The report found that there was a significant amount of ambiguity related to the cultural and linguistic priorities and activities of the organization. Therefore, this section has been designed to address internal processes that foster a respectful environment for all internal stakeholders.

These resources will help you to:

  1. Create a diverse staff that is appropriately representative of the clients in the organization’s service area and community at large.
  2. Engage agency and divisional leaders to improve knowledge of and commitment to the diverse staff, clients, and volunteers who represent our target population(s) and the community at large.
  3. Foster an environment that is sensitive to customs and practices in scheduling and conducting activities.
  4. Facilitate interior design, materials, and services to be accessible, welcoming, and culturally/linguistically sensitive to diverse internal and external stakeholders.