These resources have been included to ensure information systems are created and maintained to capture relevant cultural data, which can also be used to inform decision-making for organizational improvements. 

Collecting the Data

Your Internal Demographics : Collecting the demographic data for your staff, volunteers, and board members is an important exercise for organizations. When compared to the demographic makeup of the organization’s target community, it can help to identify knowledge gaps, recruitment needs, and opportunities for collaboration. This simple worksheet can be used to record internal demographics and inform planning and goals.
Health Research and Educational Trust Disparities Toolkit (HRET): The resources in this toolkit can help health care organizations assess their organizational capacity to collect this information and implement a systematic framework designed specifically for obtaining race, ethnicity, and primary language data about their patients in an efficient, effective, and respectful manner. Registration is free.


Use these resources to determine what items to highlight when reporting the data and communicating progress on your CLC goals, as well as how to frame your message.

Messaging and Reporting

Cultural Competency Standards: The United Way of Central Ohio established a set of Cultural Competency Standards, which organizations can use to benchmark their cultural competence efforts. This document can be useful for identifying what to assess and report to internal and external stakeholders. This resource also includes a list of outcomes that MCH programs may wish to adopt for reporting to their community and/or funders.

Creating Your Message: This activity guide overviews a two-step process for organizations to articulate the impact of their CLC efforts and develop a communications strategy for conveying that impact to appropriate stakeholders. This activity can be done within workgroups at the program level or for organization-wide initiatives.


If your data reflects any knowledge deficiencies or other needs (such as targeted recruitment), you may want to leverage existing resources in your community to enhance your efforts. These resources will help you get started!

Engaging Your Community

Community Engagement in Public Health: This article provides a conceptual framework for community engagement in public health. It presents the Ladder of Community Participation, illustrated by a case study of Contra Costa Health Services in California. The paper concludes with suggestions to help other local health departments enhance their own activities.
Minority Consumer & Advocacy Groups: Provides a list of advocacy groups and websites for organizations to work with in order to enhance cultural and linguistic competence efforts. Note: Some of these links have not been verified and some may no longer be valid. This resource should serve as a jumping off point for organizations to begin brainstorming their own list of local groups to involve in planning and sustaining their CLC strategies.